Refund policy

Returns & Refund Policy

Because our products are food-grade gelatine sheets intended for human consumption, strict safety and traceability controls apply. This policy is enforced without exception and by ordering you agree to this policy.

Returns Eligibility

Returns are accepted only for unopened products that meet all conditions below:

  • Factory sealed and unopened

  • All safety seals intact

  • Original packaging undamaged

  • No signs of tampering, moisture, or contamination

  • Return request submitted within 14 calendar days of delivery

  • Return Authorization (RA) number issued before shipment

Opened or unsealed food products are not eligible for return.

Non-Returnable Items

We do not accept returns for:

  • Opened boxes or broken seals

  • Partial boxes or partial cases

  • Products exposed to heat, humidity, or improper storage after delivery

  • Clearance or discounted items

  • Bulk, contract, or special-order lots

  • Custom packed orders

  • Any return sent without authorization

Non-returnable items will be refused or discarded without refund.

Return Authorization Required

All returns require prior written approval.

To request a Return Authorization, provide:

  • Order number

  • Product name and size

  • Lot number (if available)

  • Reason for return

  • Photos showing unopened condition

Requests must be submitted within 14 days of delivery. Unauthorized returns are not accepted. Please email us with your return request at: Support@ChampionProteins.com

Inspection and Approval

All approved returns are inspected upon receipt.

Refunds are issued only if inspection confirms:

  • Factory seal intact

  • Packaging unopened and undamaged

  • Product matches original shipment records

  • No tampering or contamination

Inspection decisions are final.

Return Shipping

  • Customer is responsible for return shipping costs

  • Tracking is required

  • Proper protective packaging is required

  • Risk of loss remains with the sender until accepted

Original outbound shipping charges are not refundable.

Rejected returns are not reshipped.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide clear photos of packaging and product

  • Retain all materials until instructed

Verified shipping damage or fulfillment errors will be replaced or refunded at our discretion.

Refunds

Approved refunds:

  • Issued only to the original payment method

  • Processed within 5–10 business days after return approval

No cash refunds. No alternative refund methods unless we choose to offer one.

ALL REFUNDS ARE SUBJECT TO A RESTOCKING FEE WHICH WILL BE CALCULATED AT THE TIME OF PROCESSING AND AUTOMATICALLY DEDUCTED FROM THE REFUND AMOUNT. The amount will be $10.00 per item, or 27%, whichever is less. 

Chargebacks

Initiating a payment dispute without following this policy violates the purchase terms. Shipment records, delivery confirmation, and lot traceability data are retained and used in dispute responses.

Policy Enforcement

This policy is strictly enforced to protect food safety, product integrity, and batch traceability. No exceptions are granted.

If you have any questions, please contact us directly to discuss. 

Champion Proteins LLC
PO Box 2699
Sioux City, IA 51106
United States

Email: Support@ChampionProteins.comWebsite: https://www.championproteins.com