Shipping policy

Shipping Policy

Last updated: January 29, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website. By placing an order, you agree to the terms below.

Order Processing Time

Orders are processed on business days only (Monday through Friday, excluding holidays).
Standard processing time is 1–3 business days after payment confirmation.
Large, bulk, or palletized orders may require additional processing time.
Processing time is separate from transit time.

We reserve the right to delay shipment if order details, payment verification, or address confirmation is required.

Shipping Methods and Carriers

Orders are shipped using commercial parcel or freight carriers selected at our discretion, including ground, air, or freight services depending on weight and destination.

Available shipping options and rates are shown at checkout when applicable.

We do not guarantee availability of any specific carrier.

Shipping Rates

Shipping rates are calculated at checkout based on weight, dimensions, destination, and service level.
Freight or bulk orders may require a separate shipping quote.
Any quoted freight rates are time-limited and subject to carrier adjustment.

Shipping charges are non-refundable once a shipment has been dispatched.

Delivery Time Estimates

Transit times are estimates only and are not guaranteed.

Typical estimates after dispatch:

Standard ground: 2–7 business days
Expedited: 1–3 business days
Freight shipments: variable by lane and scheduling

Carrier delays, weather events, customs processing, and peak periods may extend delivery time.

Food Product Handling Disclaimer

Our products are food-grade gelatine sheets. Once shipped, storage conditions are outside our control.

We are not responsible for product quality issues caused by:

Delivery delays
Exposure to heat or humidity after delivery
Improper storage by the recipient
Mailbox or outdoor delivery exposure

Customer is responsible for prompt receipt and proper storage.

Address Accuracy Requirement

Customer is solely responsible for providing a complete and correct shipping address.

If an address error causes delay, loss, or rerouting:

Additional shipping charges will apply
Reshipment is not free
Refunds will not be issued for failed delivery due to incorrect address

Orders are shipped exactly as entered at checkout.

Tracking

Tracking is provided when available.

Tracking numbers are sent by email after shipment
It is the customer’s responsibility to monitor delivery status
Failure to receive tracking emails due to spam filters or email errors is not our responsibility

Lost or Stolen Packages

Once a package is marked delivered by the carrier, responsibility transfers to the customer.

We are not liable for:

Stolen packages
Misdelivered packages after carrier confirmation
Unattended deliveries

Claims must be filed with the carrier. We will provide shipment documentation upon request.

Damaged Shipments

If your shipment arrives visibly damaged:

Note damage with the carrier at delivery when possible
Take clear photos of packaging and contents
Notify us within 48 hours of delivery

Failure to report within 48 hours may result in denial of claim or replacement.

Refused or Undeliverable Shipments

If a shipment is refused or returned as undeliverable:

Return shipping and carrier fees will be deducted from any refund
Original outbound shipping is not refunded
Perishable or food products may be destroyed and not refunded

International Orders (If Offered)

For shipments outside the United States:

Customer is responsible for duties, taxes, and import fees
Customs delays are outside our control
Refused international shipments are not refunded for shipping costs

Contact Information

Shipping inquiries must include your order number.

Champion Proteins LLC
PO Box 2699
Sioux City, IA 51106
United States

Email: Support@ChampionProteins.com
Website: https://www.championproteins.com